Shipping & Returns
Shipping
Our products are crafted in Japan and shipped from Asia to customers worldwide. We process every order within 1 to 2 business days.
After that, your package is on its way. Standard delivery takes 7 to 15 business days depending on your location. Some countries are faster than others, and occasionally packages take a short vacation at customs. Totally normal.
Every order includes a tracking number. You will receive it by email as soon as your order ships. Track it, check it, obsess over it. We get it. You can also use the Shop app for live updates and Apple Wallet tracking.
Our best advice: sit back, keep an eye on your tracking, and your Sakura products will be at your door before you know it.
What if my order does not arrive?
If 30 days have passed and your tracking shows the package has not been delivered, we will step in. We will either refund your full purchase or send a replacement. Your choice. The only thing we ask is that the tracking confirms the package did not arrive. We will always work with you to find a solution. That is a promise.
Returns
If there is an issue with your order, contact us within 30 days of delivery with your order number and a description of the problem. We review every case and work with you to find a fair solution.
- Email: contact@sakurahue.com
- Include your order number
- We respond within 24 hours
- Refunds are processed within 5 to 7 business days
Note: because our products ship from Asia, we do not require you to return the physical product. If something is wrong, just let us know and we will sort it out.