FAQ

What is in the Sakura Glow Ritual Kit?

Cleanser (20g), Toner (20ml), Essence Cream (8g), and Sunscreen SPF 50 (8g). Four products, one complete routine.

Where are the products made?

Our products are crafted in Japan using traditional Sakura flower extract combined with modern skincare ingredients like Niacinamide, Vitamin C, and Hyaluronic Acid.

Is this suitable for sensitive skin?

Yes. Gentle formula. If you have very sensitive skin, do a small patch test first.

How long does one kit last?

About 6 to 8 weeks with daily use, morning and evening.

When will I see results?

Most customers notice softer, more hydrated skin within the first week. Best results come with consistent daily use over 2 to 3 weeks.

How long does shipping take?

We process orders within 1 to 2 business days. Products ship from Asia and delivery takes 7 to 15 business days. Free shipping on all US orders.

Why does it take 7 to 15 days?

Our products are made in Japan and shipped internationally. Delivery times vary by location, and packages sometimes pause briefly at customs. Totally normal and nothing to worry about.

Can I track my order?

Every order gets a tracking number by email once it ships. You can also track via the Shop app for live updates and Apple Wallet tracking.

What if my package is stuck?

Sometimes packages sit at customs for a few days. Keep an eye on your tracking. If nothing moves for a while, reach out and we will look into it together.

What if I am not happy?

We offer a 30-day return window. If there is an issue with your order, email us with your order number and a description of the problem. We review every case individually and work with you to find a fair solution.

What if my order never arrives?

If 30 days have passed and tracking confirms non-delivery, we will refund you in full or send a replacement. Your choice. We will always find a solution together.

Do I need to return the product?

No. Because our products ship from Asia, we do not require physical returns. Just contact us and we will handle it.